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Q: How can I place an order with your
company?
A: You may
place your order online by finding the item or items of you
choice and filling out the
custom
quote form. You may also send you order via e-mail to
sales@flagsmade.com, or fax it to
(281) 727-0343,
or by calling our toll free number of
(877) 40-FLAGS /
(877) 403-5247.
Q: How long should a flag last?
A: Much of
this depends on the care and quality put in by the manufacture
as well as the care you give the flag. How long you allow the
flag to fly without attention, how the location of the flag
effects this as well as the weather conditions. Of course the
largest factor effecting longevity is you. Nevertheless you
can rest assured that all of our flags are made to the highest
standards using the very best materials.
Q:
What is
your return policy on custom-made products?
A:
We
do not accept returns on custom-made
products
once they have been approved, manufactured and shipped. If
there is a printing defect or mistake we will reprint at no
additional cost.
Q: How long will it be before my order is
shipped?
A: We
normally ship all
stock
products within 1
business day from the date of the order. However, if
the item is not in stock the shipment could take up to
10 business days. All
custom products
ship 10 - 15 business days from
time the artwork is approved. For rush orders we can get the
product in your hands usually in 7-10
business days (for an additional
rush fee). We take pride in our ability to make the
fastest shipment possible.
Q: How can I receive a quote for a custom
flag or banner?
A: You may
contact us directly or simply use our
quote
form for this. The process is simple and painless!
Q: How long have you been in business?
A: Over 14
years.
Q: How do I determine the correct size flag
or flagpole?
A: The
length of your flag should be at least 1/4 the height of your
flagpole. For example, a 40' flagpole requires a 6' x10' flag
or larger. This guideline applies to flagpoles 20' and larger.
Most residential flags are 3' x 5' or 4' x 6'. It is not
uncommon to see a factor of 1/3 being used.
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Q:
Answers to ALL other Custom Flag, Banners, Etc... ?
Flags
are usually rectangular in shape with canvas heading and brass
grommets on the hoist. The fly hem is reinforced with a four-needle
hem. They are usually horizontal, however, they can be made
vertically for a special effect. Common sizes are 2X3', 3X5', 4X6',
5X8', 6X10’, 8X12’. We can advise recommended sizes if you tell us
the height of your flagpole. A custom flag flown below the United
States flag is often the same size or one or two sizes smaller than
the U.S. We can make any shape or size you want.
Pennants
are three-pointed flags usually finished with grommets on the hoist.
Burgees
are similar to Pennants but they narrow into two points and "V" back
toward the hoist. Often called a swallowtail and usually finished
with heading and grommets.
Guidons
are similar to a Flag shape in that they stay square to the fly end,
they come to two points and "V" back toward the hoist. Often
associated with military flags.
Banners
are usually rectangular in shape and finished with grommets or a
pole pocket across the top. " They can be made horizontally or
vertically, double or single sided. Usually seen at tradeshows or
special events, hanging against a wall or suspended from a ceiling,
attached to a light post or hung from post to post or across a
street. Often used as promotional items.
Decorative
Banners are usually displayed vertically and are rectangular
in shape. The top is finished with a pole pocket that attaches to a
decorator-type flagpole that extends from the front of a building at
a 45° or 90° angle. Common sizes are 26X42", 34X44", 32X52", 34X50"
or 36X54". Lettering on a decorative banner can be made single
thickness with a reverse back or double thickness to read correctly
on both sides.
Table Covers
drape over a table and down the back. The design is typically done
on the front section of the table drape (Usually 2 ½' X 6' or 8').
Appliquéd flags, banners and table covers are typically made
of nylon. The design is duplicated by hand sewing fabric to
fabric. This is usually a preferred method of manufacture when
one or two pieces are needed. This technique is elegant and
makes a rich appearance which is most appreciated when the
product or display is seen up close. This quality is commonly
used at tradeshows or on indoor flag sets. The price depends
on the style and number of letters and also on the complexity
of the design.
Color choices can be
found here.
Silk-Screen printed flags, banners and table covers are
either acid dyed or surface printed with or without penetration to
the backside. This method is often recommended when quantities of
six or more pieces are required. The unit cost is frequently more
cost effective than appliqué. The price depends on the number of
colors. We can match
Pantone
Colors (PMS) precisely every time at no additional cost.
Acid-Dyed flags are printed on white fabric therefore white
is not considered a color.
Surface-printed flags and banners are effective when the design
needs to be on one side only. Light-colored backgrounds can often be
penetrated with the inks to get the reverse image on the backside.
Sublimation and digital prints are often used with photo images.
2PLY Double-Sided banners and flags read correctly on both
sides.
1PLY Single-Sided banners and flags read correctly on one
side. Single thickness, reverse back bleeds through the fabric. The
backside appears as a mirror image.
Q:
Where are your
products manufactured?
We have many production locations. We have facilities in the
USA, Europe, and Asia. Depending on the order quantity and
specifications our production team directs production to the
location that will allow for the fastest turnaround time. Each
order is determined on an individual basis. Many of our orders
are shipped directly to our customers from our overseas
facilities.
Q:
How does your
price guarantee work?
Price guarantee is for custom
made products only.
Does not apply to Made in the USA items.
Does not apply to Vinyl / PVC Banners or Streamers.
Does not apply to Rush orders.
Must present copy
of invoice or quote from U.S. based company.
Applies to retail items only. |